Event Information:

  • Sat

    Jaipuria Marketing Conclave 2013, Noida

    Jaipuria Noida

    About Conclave: The Conclave “New Realities of Service Marketing: High Tech, High Touch, High Prop”  aims to seek discussion on the challenges and opportunities that service marketers are facing due to the growing influence of technological innovations. The conclave will have following sub-themes with a focus on current issues in the services industries.

    Session 1: Service Marketing Experience & Customer Engagement

    Customer expectations with service technology Customers as co-creators of services Customer engagement

    Session 2: Technology in Services

    Technological trends in service industry Emerging innovations and case studies for best practices Utilization of technology to support service providers

    Session 3: Systems Process & Re- Invention

    Managing systems and processes Legal and other issues Reinventing services Speakers:

    Distinguished experts from various organizations such as

    COAI, McCann Eriksson,, Oberoi Group, Cisco Systems, Gmid Associates, YEPME,,

    Steria Solution and Ministry of IT will be the speakers in three distinguished panels of the day-long conclave. The conclave will provide an excellent opportunity to students and faculty to widen their horizon of knowledge and provide vital new insights on the theme.

    Program Schedule:

    Inaugural Session: 10:00 AM-11:15 AM Speakers

    Mr. Sanjay Mehta, MD, Teleperformance India Mr. Vivek Gaur, CEO, YEPME Mr. Rajan S. Mathews, Director General, COAI

    Tea Break Tea: 11.15AM - 11.30AM

    Panel Session I-11:30 AM - 01:00 PM Sub-theme: “Service Marketing Experience & Customer Engagement” Speakers

    Mr. K. Chakraborty, VP, McCann Eriksson Mr. Manish Advani, Head -Marketing, Mahindra SSG Mr. Hemant Mediratta, VP, Sales & Marketing , Oberoi Group Subhrangshu Neogi, Director- Brand and Corporate Communication, Religare Enterprises Ltd

    Lunch Break Lunch: 1:00PM - 2:00PM

    Panel Session II-2:00 PM - 3:00 PM Sub-theme: “Technology in Services”


    Mr. Rajneesh Kapoor, VP, CISCO Systems India Mr. Gurinder Dua, CEO, Gmid Associates Mr. Naveen Luthra,VP- Operations, Getit.comp

    Tea Break Tea: 3:30 PM - 3:45PM

    Panel Session III-3:45 PM - 5:15 PM Sub-theme: “Systems, process & Re-Invention.”


    Mr. Anil Bhargava, Director, Ministry of IT, GOI Mr. Subhankar Sarkar, COO, India Mr. Krishanu Mitra, AVP, Steria Solution

    High Tea Tea: 5:15PM

    Vote of Thanks Date: 26th October, 2013 VENUE: Jaipuria Institute Of Management, Noida


    Faculty from other Institutes & Industry Personnel: Rs.1000 Students from other institutes: Rs.750 Kindly make the cheque/draft in favor of ‘Jaipuria Institute of Management, Noida’, payable at Noidaonly and send before 12th October, 2013

    Conclave coordinator:

    Dr. Susobhan Goswami, Dr. Megha Jain Ph. +91-120 4638300, Ext. 347, 377

    For More Details Download Brochure   Top MBA Colleges - Jaipuria Institute of Management, Top MBA Colleges - Jaipuria Institute of Management, Top MBA institutes in india - Jaipuria Institute of Management, MBA Delhi - Jaipuria Institute of Management, Management college in delhi - Jaipuria Institute of Management, Top MBA colleges in delhi - Jaipuria Institute of Management, Best MBA colleges in delhi - - Jaipuria Institute of Management, MBA UP - Jaipuria Institute of Management